Webinar | Banking for Good: FirstBank’s Organizational Approach to Digital Accessibility
As customers increasingly rely on web and mobile banking, barrier-free access to financial technology has become more important than ever. And a banking site or app that’s not accessible to users with disabilities represents a major compliance risk.
Access our on-demand webinar to learn how FirstBank’s commitment to best-in-class customer experience led to an organization-wide digital accessibility program.
What you’ll learn
In this session, Melissa Alamo, Software Delivery Manager for FirstBank, discusses the bank’s multi-phased, and multi-departmental, approach to ensuring their customer-facing technology is accessible. She’ll cover topics including:
- Assessing the accessibility of customer-facing technology
- Developing a prioritized roadmap
- Assembling a multi-departmental steering committee
- Training product, quality assurance (QA), and development teams
- Implementing a protocol and supporting tools for sustainable accessibility
No matter where you are on your accessibility journey, you’ll learn from FirstBank’s experiences and get practical guidance on developing and implementing a plan that works for your organization.